Shipping & Delivery

About Lolie

When shopping on Lolie, you're supporting a curated community of brand partners. All our brands ship orders as soon as they are ready for our customers from their own locations.

 

  • Where do we ship? 

 

We’re currently only able to ship to countries in the European Union (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece (Mainland), Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden).

Don’t worry, we’ve got big dreams, we’ll be coming to you in no time if you are not in the EU!

 

  • How much is shipping? 

 

Clothing & baby products are shipped for a flat rate fee of €9. We offer free shipping on those orders above €150 with the exception of Sweden and Norway, which do not benefit from free shipping because of the cost to ship to those countries.


Clothing, decor, toys and small furniture (such as cushions, toys, wall art, small rugs & mirrors) are charged at a flat rate fee of €15.


Larger decor items (such as mirrors, beanbags, canopies) will ship for a small extra fee of €10 to €20; this will be shown at checkout.  

 

Furniture (such as chairs and tables) will ship for an extra fee of €20 to €30 depending on the product's weight/dimensions.

 

  • How quickly will my order be sent?

 

Order should be with you within 3-5 working days (with the exception of Made to Order pieces). Please note that it might take 1-3 business days before your order is shipped from the warehouse. Once an order is shipped, you will receive an e-mail with a tracking link so you can track your order. You can also use our “Track your order” page at any time to check the status of your order. Please keep in mind that given we are a marketplace and brands ship directly to you from their warehouse if you order from a few different brands you will get multiple tracking links.

You will notice that we support brands that have “made to order” production meaning they only produce pieces that have been ordered as a way of limiting waste. Those products will have a Made to Order icon on the page as well as an estimated production timeline to help you anticipate when those items might reach you.

 

  • What will it cost to ship my Lolie order?

 

We want you to shop freely on Lolie without having to worry about shipping costs.

We’re pleased to provide simple and affordable flat rate shipping options to all European countries. All clothing orders will ship for a flat 12 euros.  If an order includes small decorative items (cushion, mirror, lamp, etc) it will ship for 15euros.

Large furniture items (teepees, chairs, tables, etc) each have their own handling fee which you will see at checkout.

 

  • Are duties included in the shipping fee?

 

Taxes and duties are all paid for.

 

  • Shipping furniture

 

For furniture deliveries, we ask you to examine the product on delivery. If there is any issue with the item, we highly recommend taking a picture at the time of delivery and alerting the courier delivery man. This will help us if there is any damage on the furniture pieces that are not visible from the outside of the parcel. This will make it easier if we need to exchange or refund any furniture that was damaged during transport.

 

 

  • Eco-friendly packaging

 

All Lolie packaging is plastic free and made of recyclable and biodegradable material.